TERMS AND CONDITIONS
Costs
Ringtones AND wallpaper cost £2.00. This is billed to your phone via 2 reverse charged text messages (1 x £1.50 and 1 x £0.50).
Realtones cost £3.00. This is billed to your phone via 3 reverse charged text messages (2 x £1.50). Sent text/GPRS download charged at your normal operator rate. 16 plus only. Please ask the bill payers permission before ordering.
Compatibility
In order to download your polyphonic ringtone or realtone, your handset must be WAP compatible and your WAP service activated, please check before placing your order. If your phone is not compatible with polyphonic ringtones we will automatically send you the monophonic version. Click here to see our compatibility table www.officialmob.com/Compatibility.aspx
Customer Service
For customer support or if you have a complaint about any part of our service, you can call our customer careline on 0870 240 0263 Monday to Friday 9am - 4pm (these calls are charged at the national rate). Or you can e-mail support@new-visions.co.uk. In most cases you will receive a response within 24 hours, we will endeavour to respond to all emails within 3 working days. Click here to go to our customer support page www.officialmob.com/CustomerSupport.htm
Data protection
Your mobile number will be added to the mobile database for this artist/release and you may receive messages from the record label at no cost, that are relevant to you. If you do not want to receive these messages please either: i) E-mail optout@new-visions.co.uk quoting your mobile telephone number and the wording KEYWORD (using the relevant keyword) STOP in the subject field or ii) text the relevant keyword followed by STOP to 80880 (i.e KEYWORD STOP to 80880 (text message charged at your normal network rate).